I like your point about stepping back and observing before diving in. Also, with a process improvement project, there are sometimes multiple levels: the specific tasks listed on paper, and also the underlying reason you were called in for process improvement in the first place. If you can help the organization solve its own problems in the future, that's real process improvement.
I like your point about stepping back and observing before diving in. Also, with a process improvement project, there are sometimes multiple levels: the specific tasks listed on paper, and also the underlying reason you were called in for process improvement in the first place. If you can help the organization solve its own problems in the future, that's real process improvement.